New orders are currently not accepted. Our factory is now on quarantine due to COVID-19. We hope to come back soon.

Return Policy

If you're not 100% satisfied with your purchase, you can return your order for a full refund for up to 30 days from the purchase date.

Returned products must be in the condition you received them and in the original box and/or packaging.

*We unfortunately do not offer refunds for the following: 

  • Partially completed diamond paintings
  • Fully completed diamond paintings
  • Custom kits

In order to initiate a return, please contact contact@gemsflow.art. In your email, include:
- Your order number (you can find this in your order confirmation email)
- Your name (or the name of the person who placed the order)
- The email address you used to complete your order
A member of our Customer Service team will reply to your message within 24 hours.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs cannot be reimbursed. If you're within the US, our recommendation is to use USPS Flat Rate Shipping services.

*Please include a printout of your order confirmation email in the package for identification purposes. Alternatively, write your order # on the outside of the package in large, clear print (or print out a label).