Understanding Account Deletion in GemsFlow: Ensuring Your Privacy and Data Security

As a dedicated team at GemsFlow, we're committed to ensuring that our users have a clear understanding of how their data is managed, especially concerning account deletion. Our app, GemsFlow - Diamond Painting Logbook (Developer: Andrii Zborovskyi), has been designed with user privacy and data transparency in mind.

Requesting Account Deletion

To initiate the deletion of your GemsFlow account, simply send us an email at contact@gemsflow.art. Please ensure that this email comes from the address associated with your GemsFlow account. In the email, clearly state your request for account deletion. Our team will acknowledge your request and guide you through any necessary steps to confirm your identity and finalize the process.

What Happens to Your Data?

Once your account deletion request is processed, we take meticulous care to remove all associated data. This includes:

  1. Project Data:  All your added projects, drills, and other personal data will be permanently removed. This includes any non-anonymized analytics that may be linked to your account.
  2. User-Submitted Data: Any additional information such as custom drill lists or comments will also be removed from our servers.

Retaining Purchase Records

While we ensure the removal of your personal data, it's important to note that any purchase history will be retained for a period of one year. This is a standard practice to comply with financial and legal obligations. The retained information includes transaction details and purchase records, but no personal project or usage data.

Why Do We Keep Purchase Records?

Retaining purchase history for a limited time allows us to:

  • Provide customer support regarding past transactions.
  • Comply with legal and tax requirements.
  • Help detect and prevent fraudulent activities.

Your Privacy, Our Priority

At GemsFlow, we're not just about providing a seamless diamond painting logbook experience; we're also deeply committed to protecting your privacy. Our policies are designed to be transparent and user-friendly. If you have any questions or concerns regarding your data, feel free to reach out to us.

In conclusion, your trust in GemsFlow is of paramount importance to us. As we continue to improve our services, we ensure that your data privacy and security are at the forefront of our operations. Thank you for choosing GemsFlow - Diamond Painting Logbook for your creative journey.